Establishing a Retail Store Hierarchy

English: The corner of the Next store in the r...

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Manpower planning is as important an aspect as sales and inventory management in a successful retail store operations. Thus, before commencing a retail business, it is wise to work out the size of the team for that retail store.

There are many ways to decide the required number of staff and the most widely used in my experience, is by measuring the sales floor square footage. Further explanation on this with a sample is given below.

With the scalable workforce and the levels of authority being set, the business operations can move forward earnestly thereon. In that regard, let us define the hierarchy levels of the retail operations team.

Organization Chart

Firstly, I urge Retail Managers to create an organization chart and put it up in the back office (where applicable) – so that everyone is clear of the ‘Business and Operations’ hierarchy. Organization Chart

The organizational chart illustrated here, is ideal for a small outlet perhaps around 1000 sq. ft in size.

Each hierarchical level’s duties, responsibilities, work station areas, etc. can also be further elaborated on the chart. The principal idea here is to show the hierarchy  –  and adopted by any size of retail store.

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About Joe Praba

Retail Ops Specialist; Procedures Manual Writer; Compulsive Reader; Metal Music Maniac; Supports Tottenham Hotspur and Rafael Nadal.

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